Virgin Media Service Level Agreement

1. loss or damage that is not reasonably foreseeable as a result of Virgin Media`s negligence or breach of this Agreement or Virgin Media Payments. Loss or damage is reasonably foreseeable if it is obvious that it will occur or if, at the time of entering into the contract, we and you knew it could occur (for example. B if you and we talked about it); or the rates and call rates of your Virgin Phone, available online under www.virginmedia.com/callcosts, or you can request a copy by calling us. 1. We and/or Virgin Media Payments may terminate this Agreement immediately if: 7. If you do not meet the credit terms we require at any time before or during the term of this Agreement, we may do this for as long as it is reasonable for us: 9. If you wish to change any of the agreed services, we may charge you a fee. We will inform you of the amount of such a fee if you request the change. 10. Our goal is to provide continuous, quality service with appropriate care and skill.

However, due to the nature of the services, we cannot guarantee that the services are available at all times. If you have an error or other performance issue with your broadband service, please check my.virginmedia.com/faults/service-status/ to view network status. There are other pages on our website that can also help you troubleshoot your service. If you need help, contact us to let us know. You can ask us to correct the error, in which case you agree to follow our appropriate instructions and give us an appropriate opportunity to correct it. 2. We may update and update the network, equipment and services from time to time. We will notify you in advance where we reasonably can, if we believe that such an update could significantly affect your service. 2. In order to ensure that you always get the best possible customer service, we may monitor and record the phone conversations you have with our teams.

7. If we need to set up services on your device, you prevent us from having access to your device to perform such a device (which may include installing software) and verify that those services are working properly….